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Shipping, Refund & Delivery Information

Please read all of our terms of Refund, Delivery and Payment before placing your order.

Our products are not shipped from USA, although Crypto Rock LLC headquarters are in Nevada, USA, our two warehouses are located in Shenzhen depending on the models ordered, your order will be shipped from these two logistics centers. As a result, you will be responsible for paying the delivery, customs clearance and import taxes. 

For processing and delivery times, they are currently 20-25 working days after confirmation of payment (This time depends on our workload, those of our logistics subcontractors, your payment method and the country of receipt). Certain countries and regions, notably South Africa, Iran, India, Continental Africa, South America and the United Arab Emirates, have slightly longer delivery times. You will receive tracking number within 24-48 hours after your shipment is dropped at the freight service office for shipping.

Noted that payments made in cryptocurrencies are directly exchanged in dollars with us, therefore if a refund must be made it will be made on the amount in dollars and not in cryptocurrency

Here are the details of our processes and processing times according to the payment method:

For payments by cryptocurrency (Plisio Commerce), it usually takes one working day to validate the payment. After that please take into account a processing and delivery time of 20-25 working days.

Refunds

All items are non-refundable and orders not cancellable. (Except in the case of damage and defects as specified in the product warranty)

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping the miner, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

In the desire to offer you the most transparent and complete service.

Crypto Rock LLC Support Team.